About the service
MicroNet Service Desk offers fully managed, proactive support and monitoring beyond traditional service desks. Our dedicated team provides comprehensive solutions, including unlimited phone and remote support, 24/7 system monitoring, and out-of-office hours support. Our clients can contact us by phone or email for immediate access to an engineer & quick resolution. Minimise downtime and maximise productivity with our proactive monitoring and responsive incident management.
MicroNet provides flexible, 24/7 IT support services that improve staff experience and productivity, while reducing costs.
Our certified engineers along with our APEX platform deliver exceptional responsiveness, accountability, and IT security.
With a range of support channels to suit individual working styles and requirements, we drive innovation and offer cost reduction solutions through our automation platform.
Addressing IT issues in a timely manner is crucial for maintaining smooth operations. Our dedicated team monitors your systems 24/7, using state-of-the-art tools to identify and resolve potential issues before they impact your business.
In the event of a security incident or technical glitch, our rapid incident response team is on standby, ready to mitigate the situation swiftly and effectively.
Service Level Agreement (SLA) offers a 4-hour target for remote resolution, and an 8-hour target for onsite resolution
Help Desk provides unlimited remote support and skilled engineers with years of industry experience
Service Level Agreement (SLA) offers a 4-hour target for remote resolution, and an 8-hour target for onsite resolution
Help Desk provides unlimited remote support and skilled engineers with years of industry experience
Service Level Agreement (SLA) offers a 4-hour target for remote resolution, and an 8-hour target for onsite resolution
Help Desk provides unlimited remote support and skilled engineers with years of industry experience
With over 20 years of experience,